Privacy Policy

Introduction

Welcome to PetNotch ("we," "our," or "us"). At PetNotch, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and mobile application ("Services"). By using our Services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information.

Personal Information

When you create an account or use our Services, we may collect personal information such as your name, email address, date of birth, phone number and profile picture. Users under the age of 13 are not permitted to use our Services.

Content

We collect and store content that you post, send, or receive on our platform, including photos, videos, and messages.

Usage Data

We collect data about the following aspects of your usage of our Services: the features you use, the content you view, the time, frequency, and duration of your activities, and the interactions you have with other users.

Device Information

We collect information about the device you use to access our Services, including the type of device, operating system, device settings, and unique device identifiers.

Location Information

With your consent, we may collect information about your precise or approximate location through GPS, Wi-Fi, or mobile network data.

Files & Storage

With your consent, we may read the metadata of all files stored in your device and also read content of the files including images, videos, documents or any other files you choose to upload to the platform.

How We Use Your Information

We use your information for the following purposes

Providing and Improving Services

We use your information to deliver and enhance our Services, personalize your experience, and develop new features.

Communication

We may use your contact information to communicate with you about your account, updates, and promotional offers.

Analytics and Research

We analyze user data to understand trends and user preferences, helping us improve our Services and develop new features.

Legal Compliance

We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and policies.

Sharing Your Information

We may share your information with the following

Third-Party Vendors

We may share information with third-party vendors who provide services on our behalf, such as payment processing, analytics, and marketing.

Legal Authorities

We may disclose information to comply with legal requirements, respond to requests from law enforcement, or protect our rights and safety.

Your Choices

You have control over your personal information

Account Information

You can update or delete your account information at any time through our platform settings.

Communication

You can manage your communication preferences and opt-out of promotional emails.

Location

You can control location access through your device settings or app permissions.

Data Security

We implement security measures to protect your data. However, no method of transmission or storage is entirely secure, so we cannot guarantee absolute security.

Breaches

If PetNotch experiences a data security breach, we will notify users as soon as possible and take steps to mitigate the damage caused by the breach.

Data Retention

We retain user account information for as long as the user's account is active and also an year after the user chooses to delete their account unless otherwise advised to us by user. Usage data is retained for a period of six months.

Children's Privacy

Our Services are not intended for children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete the data.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of significant changes through our platform or other means.

Dispute Resolution

Users can contact PetNotch's customer support team through the app or send us an email at support@petnotch.com to resolve any privacy-related issues. Users may also file a complaint with the relevant data protection authority.

Contact Us

Account Termination

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at support@petnotch.com.


Thank you for trusting PetNotch with your information.